Investors In People
Investors In People | Gold
Investors in People | Gold Extracts taken from the Investors in People Report
(Presented by Janet Duncan, Investors in People Specialist On Behalf of Investors in People South)
In the course of this assessment I identified many areas of strength and good practice in the care, education and support teams. Most notable are the strong team spirit and supportive relationships between staff, the open and honest communications at every level, the inspirational quality of the Directors and Senior Managers, the trust and empowerment shown to individuals to take responsibility and use initiative, the level of care and support for every individual, openness to feedback and the genuine commitment to creating a working environment where employees feel engaged, looked after and appreciated.
People’s commitment to and love of the work came through very strongly. Everyone showed a real sense of pride in being part of a successful company that makes a positive difference to the lives of the most damaged young people.Typical comments included
‘I don’t think there’s been a single day since I’ve been here that I’ve felt I didn’t want to come to work.’
‘This is the only job where I want to get out of bed and come into work. I just love it!’
In conclusion I would say that in my opinion New Forest Care is an exceptional employer and Gold Award is well deserved. Positive practices identified in the previous assessment have become even better, morale is even higher and I seldom have the privilege and pleasure of working with a company where people take so much pride in their work, believe so strongly in what they do and are so supportive of the Directors and committed to the success of the business.
From its inception, core values of professionalism, integrity, team working, care, respect and, most importantly dedication to meeting the needs of the young people have clearly been at the heart of the way in which New Forest Care operates and are modeled at every level in the organization. Contact with Directors and employees throughout the four days that I spent on site confirmed that values really are lived out on a daily basis in the way in which people interact with each other and with the young people in their care.
‘Values here are really strong. Children always come first. It’s unconditional care.’
‘They put the young people at the pinnacle of everything. I can’t fault the quality of care that they provide.’
You are genuinely committed to developing leadership qualities at every level in the company with a view to both enhancing job roles and building a strong internal source of potential managers for the future as the company continues to grow.
It is very clear that the Directors and other senior managers are personally responsible for driving and modeling the culture, ethos and values of New Forest Care. People consistently referred to the way in which they are personally inspired and motivated by their professionalism, approachability, level of interest in and concern for individuals an, most importantly their passionate belief in what they do and dedication to providing the best possible experience for the young people in their care.
‘I feel 100% supported by all the managers. It’s way above anything I’ve experienced in previous organisations I’ve worked for. Their support, openness and dedication at every level have far exceeded my expectations.’
Employee commitment to the success of New Forest Care is outstanding. Everyone I spoke to shows a real belief in the company vision and I found a real sense of pride in working for an ethical company that is held in high esteem by stakeholders and is judged to be outstanding by Ofsted. Several people referred to the number of requests the company receives to share best practice with other education and care providers and the very positive feedback they receive from external agencies. Most importantly people take enormous pride in the progress made by the individual young people in their care and in their own achievements as a result of the investment that the company has been willing to make in them.
‘Yes, I feel very proud to be part of it. I’ve got good colleagues, I’m well supported and resourced. You know that we’re looked at as doing a very good job. I think we do some amazing things here. That’s the great thing, seeing young people developing and achieving when their futures looked so bleak.’