Management Of New Forest Care
A comprehensive blueprint of management and an operating system for the business has been developed within New Forest Care. These systems maintain mandatory legislative quality assurance standards and also provide an ongoing operational framework for managing the business effectively and consistently. All of the Residential Children’s Homes and throughout the business New Forest Care operate using best practice principles and to exceed National Minimum Standards.
- Policy & Procedures – Following latest guidelines and national standards New Forest Care develops and edits bespoke formats that they present clearly to staff, keeping everyone up to date on the latest guidelines.
- Learning & Development – Continuous learning and professional development is part of the staff and management process at New Forest Care. A comprehensive staff package of induction training is provided as standard (see Staff Training at New Forest Care).
- Management Framework – The day to day running of the entire business is constantly overviewed and monitored through a series of regular, structured meetings, including; care planning, house meetings, bi-weekly staff meetings, management overview, weekend overview, weekend review, weekly planning, etc
- People Programme – There is a strategy for staff development that looks at the ‘What we will do’ and ‘How we will do it’ through building a learning culture, effective management, recruitment and development of talent.
Staff and management can access rota’s, company email and the internal intranet via an individual log-in to the company server. All company policies and procedures, plus all relevant forms (running of the homes, staff management, young people’s case file forms) can be accessed directly with all information being stored automatically (saved on two servers).
New Forest Care has also provided insight and expertise in developing a proprietary software system designed to assist in recording, monitoring and evaluation of all staff related issues including interview, references, qualifications, training, probation, DBS, disciplinary, holidays, sickness, accidents, salaries, etc.
The software has been extended to some recording of young people’s records and now includes a database for any incidents with young people including use of restraint. It is anticipated that this will be further developed in time and extended to include all the recording of information about young people within the homes.