Emergency Care

Crisis & Respite Service

Emergency Care

Occasionally a crisis may develop which necessitates the young person being placed in an emergency (without prior co-ordinated planning). With that in mind New Forest Care has set up a specialised emergency home to support and accommodate young people at short notice in an emergency.

The focus at this home is on providing a safe and welcoming place away from the crisis they are experiencing. Referrals into Emergency Care placements can be provided as a matter of urgency and may lead on to a longer-term residential care home admission.

Prior to placement all the normal background information will be gathered by one of New Forest Care’s qualified social workers. This will include details about the young person’s presenting issues, contact details, family and medical background as well as any safeguarding issues. An up to date risk assessment along with New Forest Care’s completed consent forms and Placing Authority’s LAC paperwork will be required.

At the point of referral an initial assessment will be made as to suitability and matching (if relevant), with the expected length of stay and overall care plan aims discussed to ensure the placement does not drift.

A variety of assessments can be provided if required by the Placing Authority including, Psychiatric assessment undertaken by the Child and Adolescent Psychiatrist, an educational assessment by the educational psychologist, Aims 2, SAVRY, health by our in house senior mental health nurse and therapeutic needs assessment by the Psychotherapist and RMNH.

(The home can also be utilised for young people who are awaiting transition into one of the residential homes, with the longer admission process allowing New Forest Care to design a bespoke care package and designate a core staff team).

The specialist staff team working with young people subject to an emergency admission have been very carefully selected for these roles. They have additional characteristics besides the qualities we expect from all our care staff (to be trustworthy, warm, kind, empathetic, mature, calm, optimistic, sociable, confident and flexible.

Our highly specialist team have the expertise, qualifications and dynamic skills required to enable them to engage and build positive relationships quickly. The team will provide access (subject to individual risk assessment) to a wide range of outdoor, sporting or leisure activities, (staff are fully qualified). Young people are able to access many sporting or recreational facilities both in house or locally to engage and positively occupy their time.

Our in-house mental health nurse will visit all placements into emergency care within 72hrs and will maintain an overview of their health/mental health whilst in our care.

Learn About Us

Looking To Make A Placement?

New Forest Care is an acute residential, education and therapeutic child care provider. Are you a social worker, local authority, education or health professional looking to place a child or young person?

Call us on 023 8081 7040
or email

A Non-Exclusion Policy

New Forest Care has a non-exclusion policy in regard to children (up to the age of 16 years if accommodated under s.20 or 18 years if on a Full Care Order) placed in our care.

This means that once we have accepted a placement we will not terminate that placement.